Terms and condition

Welcome and thank you for your interest in Torr. Prior to reviewing the terms and conditions, please be aware that they are subject to change without prior notice. Therefore, we advise checking the terms and conditions every time you place an order.

Order Policy:

Once an order is paid for, whether it is Cash on Delivery (COD) or Online Payments, it cannot be canceled or refunded.

For Home Delivery orders, they will be processed only after confirmation is received from our Customer Care representative.

If you have any issues related to your order, please contact our Customer Care.

Pricing Policy:

The price of a product may vary between Torr physical stores and our website due to periodic promotional offers. And all of the prices of our products exclude VAT & TAX.

In the event of a technical error in pricing information caused by system malfunction, Torr reserves the right to cancel the order. We apologize for any inconvenience caused.

Shipping Policy:

We are committed to delivering your order accurately, in good condition, and on time.

Delivery:

Deliveries Time: ( Inside Dhaka 5 Business Days ) And ( Out Side Dhaka  10 Business days).

Please understand that we work with a shipping company for order deliveries, which means the delivery process is not entirely under our control. We apologize for any damages that may occur during shipping and assure you that we will provide appropriate compensation.

Color Inconsistency & Information Disclaimer:

While we have made our best efforts to portray accurate colors of our products on the website, there may still be slight variations due to monitor discrepancies.

Occasionally, the website may display inaccurate information concerning product price, availability, pictures, size, and color due to technical malfunctions. Torr retains the right to rectify and update such information periodically.